Effective Date: August 2026
Welcome to AcresBay ("AcresBay", "we", "our", or "us"). We value your privacy and are committed to protecting the personal information you share with us.
For the purposes of this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual collected by AcresBay through the Website or its services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.acresbay.com (the "Website"), submit enquiries, or use our services.
1. Who We Are
AcresBay is a real estate marketplace and property advisory platform that helps buyers, sellers, property owners, builders, developers, investors, and NRIs discover, buy, sell, rent, and manage real estate properties.
Our services may include:
- Property listings
- Property discovery
- Property advisory
- Plot, villa, apartment and commercial property listings
- Home loan assistance
- Property documentation support
- NRI property assistance
- Builder and developer project marketing
- Property enquiry management
2. Consent
By submitting your information through AcresBay, you consent to the collection, storage, processing, and use of your Personal Information in accordance with this Privacy Policy.
3. Information We Collect
When you use AcresBay, we may collect information including:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Preferred City
- Property Requirement
- Budget
- Location Preferences
- Messages submitted through enquiry forms
Property Information
If you list a property with us, we may collect:
- Property details
- Project information
- Photographs
- Pricing
- Location
- Ownership details
- Documents required for verification
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
Accuracy of Information
Users are responsible for ensuring that the Personal Information submitted to AcresBay is accurate, complete, and up to date.
AcresBay shall not be liable for any consequences arising from inaccurate, incomplete, misleading, or outdated information provided by users.
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Connect buyers and sellers
- Assist with property purchases or sales
- Arrange property visits
- Provide customer support
- Share relevant property options
- Improve our services
- Maintain website security
- Prevent fraud and misuse
- Comply with legal obligations
5. Property Enquiries
When you submit a property enquiry, your information may be shared only with the relevant:
- Property owner
- Builder
- Developer
- Authorized marketing partner
- Technology vendors
- CRM providers
- Legal authorities (where legally required)
- Financial institution (only where home loan assistance is requested)
Depending on the nature of your enquiry or the services requested by you, AcresBay may also interact with financial institutions, registration authorities, government authorities, legal professionals, technical consultants, or other authorized service providers where reasonably necessary to facilitate your requested services or to comply with applicable legal obligations.
AcresBay does not sell or rent users' Personal Information to third parties for their independent marketing purposes.
6. Cookies
Our website may use cookies to:
- Improve user experience
- Remember preferences
- Measure website performance
- Analyze visitor behaviour
- Improve future services
You may disable cookies through your browser settings, although some features of the website may not function properly.
7. Third-Party Services
We may use trusted third-party service providers such as:
- Website hosting providers
- Analytics services
- Payment providers (if introduced)
- CRM systems
- Email services
- SMS or WhatsApp communication platforms
- Map and location services
- Cloud infrastructure providers
These providers may process information only as necessary to provide their services.
8. Data Security
AcresBay implements reasonable administrative, technical, and organizational safeguards to protect your Personal Information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission over the Internet or electronic storage is completely secure. While AcresBay takes reasonable measures to safeguard your information, we cannot guarantee absolute security.
Users are also responsible for protecting their own devices, passwords, login credentials, and Personal Information, and for taking appropriate precautions while accessing the Website.
9. Data Retention
We retain Personal Information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
10. Cross-Border Processing
Your Personal Information may be processed and stored using cloud-based infrastructure or service providers located in India or, where applicable and legally permissible, in other jurisdictions. AcresBay will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate security measures.
11. Your Rights
You may request to:
- Access your Personal Information
- Correct inaccurate information
- Update your information
- Delete your information (subject to legal requirements)
- Withdraw consent where applicable
To make such requests, please contact us using the details below.
12. Children's Privacy
AcresBay is intended for users who are 18 years of age or older.
We do not knowingly collect Personal Information from children.
13. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those websites separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.
15. Communication Consent
By submitting your information through AcresBay, you consent to receive communications from AcresBay through phone calls, SMS, WhatsApp, email, or other electronic means regarding your enquiry, requested services, customer support, and other service-related updates. Promotional communications will be provided in accordance with applicable law, and you may opt out where such an option is available.
16. Marketing Opt-Out
Users may opt out of promotional communications at any time by contacting AcresBay or using available unsubscribe mechanisms.
17. International Users
AcresBay primarily operates in India. Users accessing the Website from outside India acknowledge that their information may be processed in India.
18. Government Authorities
We may disclose Personal Information where required by applicable law, court order, regulatory authority, law enforcement agency, or government authority.
19. Compliance with Applicable Laws
AcresBay processes Personal Information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and other applicable laws and regulations, as amended from time to time.
20. Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, or similar business transaction, Personal Information may be transferred to the successor entity as part of such transaction, subject to applicable laws, this Privacy Policy, and appropriate safeguards.
21. Privacy & Grievance Contact
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your Personal Information, please contact:
- Email: privacy@acresbay.com
- Phone: +91-XXXXXXXXXX
- Website: www.acresbay.com
We will make reasonable efforts to acknowledge and respond to your request within 30 days, or within such period as required under applicable law.